Our people

Bruce Hepburn
Chief Executive Officer
brucehepburn@mactavishgroup.com

Bruce is the Chief Executive and founder of Mactavish, the UK’s leading independent outsourced buyer of insurance and claims management expert…

Katherine Quoroll
Managing Director, Technical Services
katherinequoroll@mactavishgroup.com

Katherine joined Mactavish in 2012 as an analyst and since then has been heavily involved in the development of Mactavish’s services. Having previously held the role of Technical Director she is now the Managing Director of Technical Services…

James O’Connor
Commercial Director
jamesoconnor@mactavishgroup.com

James joined Mactavish in 2018 and has been heavily involved in the development of Mactavish’s client acquisition and retention  over the last five years. In his current role, James leads Mactavish’s sales, marketing and client relationship management functions…

Ben Sanders
Transformation Director
bensanders@mactavishgroup.com

Ben re-joined Mactavish in 2021, initially as Technical Director before moving into his current role as Transformation Director. His focus is on delivering continuous process and capability improvements across the business…

Rob Smart
Chief Technical Officer
robsmart@mactavishgroup.com

Rob worked at Mactavish since 2001 and throughout his time has been been involved in all aspects of the Mactavish project, especially the due diligence analysis on complex risks and building the case for insurance legal and placement reform…

Sarah Cartwright
Principal, Technical
sarahcartwright@mactavishgroup.com

Sarah is a former insurance lawyer with over 20 years’ experience and former Head of Subsidence Operations for Crawford Adjusting. Now a Principal at Mactavish she specialises in the provision of specialist insurance…

Daisy Gibbs
Principal, Technical
daisygibbs@mactavishgroup.com

Daisy joined Mactavish as an analyst in 2017 after completing a PhD in Economic History at UCL. Now as a Principal at Mactavish she leads a team of analysts focused on driving better insurance outcomes for clients…

Christopher Ingles
Principal, Technical
christopheringles@mactavishgroup.com

Christopher is a former disputes lawyer of 12 years’ experience having advised across a range of commercial disputes, including breaches of directors’ duties and professional negligence, with a particular focus on construction litigation.  Christopher joined Mactavish as a Principal in 2022…

Richard Matthews
Principal, Markets
richardmatthews@mactavishgroup.com

Richard joined Mactavish in 2010 as Lead Analyst working on research reports and the development of the Insurance Governance service in the UK and France. Richard left in 2014 to manage service delivery for Corporate clients for Aviva Corporate & Speciality Risks, working in Deal Closure, Customer Management & special projects…

Samantha Westaway
Principal, Markets
samanthawestaway@mactavishgroup.com

Sam joined Mactavish in 2022 following nearly 20 years in the insurance broking industry, most recently within the Risk Management practice at Marsh designing global protection strategies in key sectors such as telecommunications, technology and media…

David Hertzell
Chairman – Dispute Resolution
davidhertzell@mactavishgroup.com

David Hertzell was Managing Partner of city law firm DAC until 2006. He was appointed a Law Commissioner in 2007 until 2014. He previously chaired the Airmic Captive Insurance Focus Group, was an Airmic Board member and a member of the BSI drafting committee on risk management…

Tom White
Chairman, Markets
tomwhite@mactavishgroup.com

Tom has joined Mactavish as Head of Corporate Customer Solutions with responsibility for the design and arrangement of insurance solutions to meet our clients’ needs…

Sylvia Hepburn
Head of HR and Facilities
sylviahepburn@mactavishgroup.com

Sylvia joined Mactavish in 2015 as Business Manager, she has recently taken up the new role of Head of HR and Facilities. Sylvia oversees and executes the HR strategy across the entire business including, recruitment, employee relations…