National TrustElizabeth Cadman, Head of Risk and Assurance
I would recommend Mactavish’s services to any business wanting to get a better understanding of its risks and increase the reliability of its insurance. The service provided really stood out as it enabled National Trust to realise clear tangible benefits immediately.
Having experienced a major fire in the last three years it is essential that the Trust has confidence in its insurance arrangements in case it experiences another one in twenty year event. The work Mactavish has undertaken, together with their insight on risk, expertise in insurance law and insurance contracts, has provided the organisation with this confidence.
Mactavish assisted the Trust in adapting its processes to meet the requirements of the new Insurance Act. They assisted the Trust in increasing its understanding of its most significant risks by interviewing key stakeholders within the Trust, testing large loss scenarios against the policy, and assisting in implementation of best practice processes to comply with the new Duty of Fair Presentation. This piece of work has helped to ensure the Trust has effectively identified its unknown unknowns in a way that was not possible previously.
Assessment was then provided of the Trust’s protection against the key risks identified. Following this, policy wording enhancements for key insurance lines were negotiated prior to renewal with Mactavish’s knowledge and experience contributing to a greatly improved contractual position.
I enjoyed working with the Mactavish team who were always professional and responsive. They were aware of their audience and able to adapt communication and the level of technical detail accordingly. This helped to engage stakeholders in areas of the organisation not directly involved in insurance. Mactavish were results focused throughout and their involvement has given the Trust the capability and confidence to change how it manages insurance which benefits the whole organisation.