Morgan Sindall GroupClare Sheridan, Company Secretary
Morgan Sindall Group was transitioning to a new broker and we wanted to ensure that the contractual arrangements with this new broker were of the highest standard. We therefore engaged Mactavish to review the Business Protocols and Service Level Agreement being proposed.
Mactavish brought their considerable expertise to the table and conducted a comprehensive review of these documents, identifying current deficiencies and suggesting a strategy for negotiating improvements. In addition, Mactavish’s approach to the role of the broker was engaging, challenging the business to consider the duties it bares for governing insurance alongside those of the broker.
We were very satisfied with the work and pleased with Mactavish’s ability to work to compressed timescales.