AvivaEric Franz, Head of Commercial Product, Customer Solutions and Digital, Commercial Lines, UKGI
“Aviva worked with Mactavish to produce specialist insight into the implications of the Insurance Act 2015. Mactavish’s close connection with the Law Commission and former law commissioner David Hertzell, now a specialist insurance governance advisor at Mactavish, meant that they were a natural partner of choice.
This work spanned policy wordings, implications of the reforms and early guides for both customers and brokers in the area of disclosure. Their practical insight into what represented ‘Fair Presentation’ was particularly valuable in informing the way principles could best translate in practice.
Law reform is a priority for Aviva, one we’ve championed from day one, and Mactavish have been an integral part of this work providing both expertise and constructive input.”